You may cancel or change an online, telephone or face-to-face counselling session without incurring a cost if you give us at least 24 hours notice. Technical difficulties should be reported to either your counsellor or to our offices via email or phone. These difficulties will be discussed with you to ensure a fair outcome. If you cancel or reschedule your session outside of the 24 hour notice period a 50% cancellation fee will be applicable. 


Please read our Terms and Conditions for more information.


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