This page contains useful information about how the E-therapy website works.

Q1. 

 Can I select my counsellor or am I matched to a counsellor?

A1.

Your counsellor will be selected for you based on your needs. You also have the opportunity to choose another counsellor if you wish. ...

Q2. 

 How are bookings/appointments made?

A2.

The client or therapist can book sessions online. These can be set calendar times or requested times. Booking is very easy once you have access to the system. Y...our online calendar clearly indicates when you have sessions booked, and there are also a number of computer generated emails in the system to assist you with set up and bookings.

Q3. 

 How do clients pay for sessions, e.g. Paypal or other systems like e.way.com.au, or Commonwealth Bank's BPoint system?

A3.

You have the ability to set up Paypal or Paymate online through the system. You can organise to be paid offline if you wish....

Q4. 

 Does Psychcare 24/7 require Broadband internet access?

A4.

No -it is specifically designed and engineered to use as low bandwidth as possible....

Q5. 

 What arrangements are in place to secure the session and payment?

A5.

Psychcare 24/7 takes privacy and security very seriously. As such, hash encrypted usernames/passwords are used for all therapist and client data. In addition, w...e use unique data repositories for each therapist and utilise servers on subnets behind multiple hardware firewalls. For payment, the system uses third party gateways such as Paypal, and all financial details are managed by them. For details of Paypal and Payway security policies please see:

https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security
https://www.payway.com/features/security

You can register for Psychcare247 immediately