How it Works

We understand that it can be difficult sometimes …

With all that happens in everyday life, sometimes it just feels right to have someone to talk to, someone to help us find a way to see things in a different way or to feel better again. Psychcare 24/7 is an organisation that was created as a counselling service that utilises three methods of counselling to offer assistance 24 hours a day, 7 days a week. Whether you want to speak to our counsellors on the phone, engage in a chat via our online counselling chat room or to book a face-to-face counselling session, we accomodate to what is most convenient for you.

To begin, we will need to ask if you could register for our service. Simply, click on the “registration” button above, or click on the registration button below to begin. We will process your registration within the next few hours and contact you with your login details.

Please note, that due to the safety of our users and the nature of our support, we cannot offer our services to all users. For more information, please read our Terms and Conditions.

Please note, that if you require immediate assistance or are in immediate danger, we recommend that you call Lifeline on 13 11 14 or 000.

 Why Psychcare 24/7?

Psychcare24/7 offers a professional and convenient online service for anyone around Australia. Our services operate 24 hours, 7 days per week and our team will endeavour to answer any query as soon as we can. Our services allow clients who are remote, disabled or disadvantage access to a counsellor 24/7. It allows clients that first step into counselling within a non-judgemental and comfortable environment.

At Psychcare24/7 we offer a variety of services to assist you in your time of need. Individuals can contact us via our online services or phone us. People can also make an appointment to see one of our highly trained Mental Health Professionals for a private consultation.

How does it work

After you have registered using the secure link provided (register link) and described your concerns on the registration form, you will be able to book a counselling session via Internet Counselling, Telephone Counselling or Face-to-Face and begin speaking to a counsellor through our encrypted live chat system.

Registration and payment is quick and easy. After registering with a user name and supplying a secure password, you will receive an automatic response to confirm your record. You can then use these login details upon your next visit.

All our counselling sessions are 60 minutes. You may request for a double session (2 hours).

Internet Counselling: Upon making a booking, you will receive an email to confirm your booking. You will receive a unique chat room and password and that gives you access to your counselling session.

Using the same account user name and password, you will be able to login to our chat room. When it is time for your counselling session, your unique chat room will pop up and you will be able to enter using the password that was supplied to you.

This chat room will be automatically deleted after the counselling session has ended and all paperwork is completed. We encourage you to read our Terms and Condition and Privacy and Confidentiality Statement to familiarise yourself with our service.

Telephone Counselling: Upon booking for a telephone counselling session, you will also receive an email to confirm the date and time of the telephone session. You will be supplied with a telephone number that you must call at the appropriate time. (Please note that your call charges will vary depending on your telephone or mobile phone plans.)

Face-to-face Counselling: If you are wanting to book for a face to face counselling session, you will need to contact us via email or telephone. Once we have confirmed all your details, we will send you an email to confirm the session dates, time, location and counsellor. We encourage you to arrive at the location at least 10 minutes early to allow for your session to start on time.

Flexibility

You do not have to stick to one mode of counselling. You can mix and match your counselling sessions to suit your situation or needs. This means that you can speak to someone online today, speak to our counsellor on the phone tomorrow and book for a face to face session next time.

How much does it cost

To purchase credits, you will need to access your accounts and easily make payment via our secure credit card system.

Internet and Telephone Counselling: You need 80 credit points to make a booking. Each session will only charge you 60 credit points leaving you with 20 credit points to use for future sessions.

Face to Face Counselling: The cost for a face-to-face hourly counselling session with a Psychologist is approximately 180 credits for AUD$165. However, there is a AUD$82 rebate from Medicare if you receive a Mental Health Care Plan from your General Practitioner.

Credit Packages

Upon purchasing of your credits, you will be able to use the credits for any mode of counselling, any time, any where.

  • Package 1 (1 session) = $60 (80 credits)
  • Package 2 (3 sessions + 1 free) = $180 (260 credits)
  • Package 3 (6 sessions + 2 free) = $360 (500 credits)

Protecting your Privacy

Psychcare24/7 is committed to protecting the privacy of personal information held or collected by Psychcare24/7. This Privacy Policy sets how we collect and manage personal information and the steps we take to protect it. Our obligation of confidentially to you will not be affected by this Privacy Policy if you are our client.

Personal information

Personal information held by Psychcare24/7 includes:

  • Your name
  • Contact details (phone numbers, fax numbers and email address)
  • Residential address
  • Date of birth
  • Marital status
  • Cultural heritage
  • Credit card details
  • Cookies
  • IP address

How we collect personal information

You provide most of your personal information directly to us and for a specific purpose. We will only record your email address and personal information when you:

  • Send us a message (e.g. in the contact us section)
  • Complete feedback form
  • Register with Psychcare24/7 to receive updates and news

Psychcare24/7 may also seek personal information from publicly available sources, such as directories, or from other sources such as educational institutions for the purpose of verifying information provided to Psychcare24/7.

How we use your personal information

Your personal information may be used in order to:

  • Provide you with a large range of services
  • Administer, manage and develop our services
  • Answer your enquires and provide you with the information you have requested

Protection of personal information

We will take all reasonable steps to ensure your information is stored securely from loss, misuse and unauthorised access. In addition, your personal information is only kept on record for the time required for the purpose of its collection.

Disclosure of the information we collect

For the purposes outlined above, we may at times disclose your personal information to organisations external to Psychcare24/7. These organisations include our professional affiliates and government authorities, as required or authorised by law. We will not disclose your personal information to any third parties without your consent. Your email address will not be added to any mailing lists without your permission.

How does Psychcare24/7 ensure information is up-to-date

You are responsible for informing Psychcare24/7 of any changes to your personal details or circumstances. Psychcare24/7 will take reasonable steps to ensure information collected is accurate, complete and up-to-date.

Access to personal information

You have a right to access your personal information held by Psychcare24/7. If you wish to have access to your personal information please contact us. You can also request that information about you be corrected or deleted. We reserve our right to refuse your request for access or correction if, for example, we consider your request to be frivolous or vexatious, or if we are otherwise legally entitled to do so.

How to contact Psychcare24/7

If you wish to access your personal information or have any questions about our Privacy Policy, please contact us via email:

admin@psychcare247.com.au

or call us on (03) 9095 7156

Duty of Care

It is the responsibility of Psychcare24/7 to ensure the safety of everyone who uses our services. If Psychcare24/7 becomes concerned about the safety of you or anyone else during a real time counselling session or an email then we will take the necessary steps to try and ensure that you and others are safe. In order to do this we may need to disclose your personal information to relevant authorities who can help protect you and others, such as the police, ambulance or a crisis service. We will always seek to discuss our concerns with you and inform you if we believe other agencies need to become involved.

Psychcare24/7 will need to disclose information to other authorities if we believe, based on the information supplied by you, that:

  • A child or young person is at risk of harm. This includes physical, sexual, emotional, psychological abuse or neglect; or
  • There is a serious risk of harm to you or another adult person; or
  • You are thinking seriously of harming yourself.