We are not required to provide a refund if you change your mind.
However, you can choose to re-schedule your online counselling session, telephone counselling session or face-to-face counselling session to any time and at least 24 hours notice before your initial scheduled appointment.
Your credit points will not be taken from your account until you begin the counselling session or if you have rescheduled or cancelled your session with less than 24 hours notice. In this case you will forfeit 50% of the service fee.
If in the case that there was a technical issue that prohibited your commencement of your session, you will need to contact us via email or telephone as soon as you can and we may be able to reschedule your session to later that day or the next day dependent on availability.
If you have do not arrive for your counselling session and have not contacted us to reschedule or cancel your appointment, you will forfeit the full cost of your session.